Privacy Policy
How we collect, use, protect, and manage your personal information
Information We Collect
We collect information that you voluntarily provide when using our website, booking consultations, or communicating with our team. This collection serves to provide requested services, improve user experience, and maintain communication regarding your consultations and inquiries. The information we collect includes the following categories:
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→Contact information including name, email address, phone number, and mailing address when you submit consultation requests or contact forms
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→Consultation-related information including your financial situation details, goals, concerns, and preferences shared during consultation sessions or intake processes
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→Communication records including email correspondence, phone call notes, and messages exchanged between you and our consultation team
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→Technical information including IP address, browser type, device information, and website usage patterns collected through cookies and analytics tools
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→Payment information when you engage paid services, though financial transaction details are processed through secure third-party payment processors
We collect only information necessary for providing consultation services and improving user experience. You may choose not to provide certain information, though this may limit our ability to deliver personalized services or respond effectively to your inquiries.
How We Use Your Information
Information collected serves specific purposes related to providing consultation services, improving our offerings, and maintaining communication with clients. We use your information to schedule and conduct consultation sessions, analyze your financial situation for personalized guidance, communicate about appointments and follow-up recommendations, process payments for services, send relevant updates about our services or financial planning topics that may interest you, and improve website functionality and user experience through analytics.
We do not sell your personal information to third parties. We do not use your information for purposes unrelated to providing our services without your explicit consent. Marketing communications include unsubscribe options allowing you to opt out at any time. Your consultation information remains confidential and is accessed only by advisors directly involved in your service delivery.
Your Privacy Rights
Under Australian privacy law and regulations, you have specific rights regarding your personal information. We respect these rights and provide mechanisms for you to exercise them. Your rights include the following protections:
Right to Access
You may request copies of personal information we hold about you. We will provide this information in accessible format within reasonable timeframes.
Right to Correction
You may request correction of inaccurate or incomplete personal information. We will update records promptly upon verification of corrections.
Right to Deletion
You may request deletion of your personal information subject to legal retention requirements and legitimate business needs for record-keeping.
Right to Data Portability
You may request transfer of your personal information to another service provider in structured, commonly used format where technically feasible.
Information Sharing and Disclosure
We share personal information only in specific circumstances necessary for service delivery or legal compliance. Third-party service providers who assist with website hosting, payment processing, scheduling systems, or email communications may access limited information necessary for their functions. These providers are contractually bound to protect your information and use it only for specified purposes.
We may disclose information when required by law, legal process, or government request, to protect our rights, property, or safety, or that of clients or others, to investigate fraud, security issues, or technical problems, or in connection with business transfers such as mergers or acquisitions, though we would notify you of such changes. We do not otherwise share your personal information with third parties without your consent.
Data Security Measures
We implement reasonable technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. Security measures include encrypted data transmission using SSL technology, secure server infrastructure with access controls, regular security assessments and updates to address vulnerabilities, employee training on data protection and confidentiality requirements, and restricted access to personal information limited to personnel with legitimate business needs.
Despite our security efforts, no internet transmission or electronic storage method is completely secure. We cannot guarantee absolute security of your information. You share responsibility for protecting your account credentials and notifying us promptly of any unauthorized access or security concerns.
Privacy Questions and Concerns
Address: 34 Welshpool Road, Welshpool, WA 6106 Australia
Phone: +61-8-6021-8617
Email: content@zoliviera.sbs